Questions and answers

Answers to frequently asked questions

What are the terms of the Affiliate Program?

Please pay attention to the following rules of our affiliate program. We prohibit mass mailing of messages on surfs, boxes, pyramids and other similar sites to promote our affiliate links. It is also important to know that registration of an affiliate and a referral from the same IP address is strictly prohibited.

We take suspicions of the "inviter and referral the same person" scheme seriously. If we discover such a scheme, the customer's account will be blocked and terminated without warning.

Also, we want to inform you that the payment of referral rewards will be carried out within 24 to 48 hours after the creation of the withdrawal request. We encourage you to follow these rules to avoid issues and ensure that our affiliate program operates fairly and transparently.

What is the “Offer your cryptocurrency” service for?

Our users are our main value, so we are always glad to new ideas and suggestions. If you have a cryptocurrency that you want to exchange on our website, but it is not available for exchange, then we will be happy to consider your offer.

Fill out the form and send to us. We will consider all proposals and contact you as soon as possible to discuss the possibilities of further cooperation.
We reserve the right to refuse you if the cryptocurrency does not meet our criteria and requirements. Thank you for your interest in our service and we are waiting for your offer!

How to exchange cryptocurrency in Telegram?

In order to exchange cryptocurrency in Telegram, you can use the Telegram bot Cryptobaron. The functionality of the bot is intuitive and simple. You must select the currency you want to exchange and the currency you want to exchange it for. Then follow the instructions and prompts from the bot.

What are the terms of the Loyalty Program?

Under the terms of the Loyalty Program, there are several levels of discounts provided for the exchange. At the first level, which becomes available immediately after registration, you receive an initial discount on your exchange operation. Further, the greater the amount of exchanges, the higher the level and discount.

Why do you need card verification?

Card verification is needed in order to confirm card ownership and secure the exchange process. This can help prevent fraud and protect your funds.

Why was my application not processed?

There are several reasons why the application may not be processed: insufficient funds on the wallet, an error in the payment confirmation, technical problems, etc. If you have any problems, please contact our support team.

What is bitcoin network confirmation?

Bitcoin network confirmation is the process of confirming a transaction on the bitcoin network. Each transaction must be confirmed by a certain number of miners in order to become final and irreversible. Usually, two confirmations are enough for us to continue the exchange.

How long does it take to process an application?

Usually the application is processed within 5-15 minutes. However, there may be delays in the operation of the blockchain network or other technical issues that may delay processing. You can always contact technical support to clarify the circumstances.

Why was my application removed?

The application can be deleted in cases where the service has not received payment for the exchange declared by the user, or the time for payment has expired, or additional payment identifiers (tag, memo) were not specified when transferring funds. In this case, if the payment was made, then you need to contact the support of the service and provide information on the transfer of funds.

Can I cancel an exchange and get a refund?

If the application has not yet been completed, you can refuse the exchange and return the funds. Refunds are made minus transfer fees. If the application has already been completed, a refund is not possible.

How often does the exchange rate change and why?

The rate of cryptocurrencies is constantly changing and depends on many factors, including supply and demand, news, regulation and other factors. We always have the best deals for our customers.